Terms and conditions

Services are performed in accordance with the scope of work agreed upon in the proposal, contract, or project document. Any additional requests, material changes, or new features outside the agreed-upon scope are considered separate change requests and may require an additional fee, a revised timeline, or a separate proposal. Masar is not obligated to implement unstipulated modifications without the express consent of both parties.

Masar’s service rates vary depending on the type of project, scope of work, level of complexity, implementation timeline, technologies used, and support required. The payment terms, milestone payments, currency, taxes or fees (if any), and cancellation or modification terms are specified in the project proposal or agreement. Masar reserves the right to suspend work or postpone delivery in the event of late payments or failure to comply with the agreed-upon payment terms.

The rights to use the agreed-upon final deliverables are transferred to the client upon full payment of all amounts due and fulfillment of the delivery conditions, unless otherwise specified in the agreement. Masar reserves the right to use technical know-how, expertise, general ideas, internal templates, non-customized code or components, and work tools that do not contain confidential client data. The client may not resell or redistribute Masar’s deliverables or materials outside the scope of the agreement without written consent.

Files, designs, code, calculations, or authorizations are delivered as expressly agreed upon in the proposal or contract. Delivery does not necessarily include source files, complete code, original designs, or internal work tools unless explicitly stated. Masar may retain archival copies or internal documentation for quality assurance, support, and rights protection purposes, while maintaining confidentiality.

Masar treats client information, projects, and data with professional confidentiality and does not share them with third parties except when necessary to perform the service, based on the client’s consent, or pursuant to a legal or regulatory requirement. The client is also obligated to maintain the confidentiality of offers, prices, documents, forms, proposals, and any unpublished materials provided by Masar, and not to share them with third parties without written permission.

Masar has the right to reference the nature of the work performed or to feature it in a portfolio or marketing materials in general, provided that no confidential data or sensitive information is disclosed. However, the direct use of the client’s name, logo, or project details requires prior consent or a clear agreement between the two parties.

Some projects may rely on third-party services or platforms such as hosting, email, payment gateways, analytics tools, communication platforms, APIs, artificial intelligence services, or content management tools. Masar is not liable for any malfunctions, interruptions, or changes in prices, policies, or restrictions arising from those third parties, unless there is a direct breach by Masar within the scope of its agreed-upon responsibility.

Support and maintenance are provided based on the type of agreement and may be included within a specific warranty period, a separate maintenance contract, or additional development requests. Maintenance typically does not include the development of new features, major changes to the design or scope, migration of the system to a different environment, resolution of issues caused by third-party intervention, or troubleshooting of problems caused by hosting or external tools, unless otherwise agreed upon.

Masar strives to provide professional and reliable services in accordance with best practices; however, it does not guarantee that all systems, services, or integrations will be completely free of errors or interruptions, particularly when relying on third-party services or operating environments not managed by Masar. Masar’s liability is limited in all cases to what is agreed upon in the proposal or contract, and Masar assumes no liability for any indirect losses, lost profits, or damages resulting from misuse of the service, customer delay, or factors beyond its control.

If the client requests cancellation of the project after work has begun, Masar is entitled to bill for the value of the work completed, time spent, operating costs, and any obligations incurred in connection with the project up to the date of cancellation. No payments will be refunded except as provided for in the proposal or the written agreement between the parties. Masar also reserves the right to suspend work in the event of a breach of the terms, failure to make payments, or misuse of the services.

The client is responsible for the accuracy, correctness, and ownership of the content, files, images, logos, data, and materials provided to Masar. The client acknowledges that they have the right to use, publish, or include such materials in the project, and that they do not infringe upon the rights of any third party. Masar shall not be liable for any claims arising from materials or data provided by the client.

The use of the Masar website is permitted for the purposes of learning about the company and its services, communicating with the company, and requesting consultations or quotes. It is prohibited to use the website in any illegal or harmful manner, to attempt to hack or disrupt it, to misuse the forms, or to submit content that is misleading, harmful, or infringes on the rights of others.

Masar may update these Terms and Conditions from time to time as necessary to reflect changes in its services or its operational or legal requirements. The updated version will be posted on this page, and the “Last Updated” date will be updated accordingly. Your continued use of the website following such an update constitutes your acceptance of the amended terms.